CANCELLATION & REFUND

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1. CANCELLATION & REFUND

i.   As a general rule you shall not be entitled to cancel your order once you have received confirmation of the same. If you cancel your order after it has been confirmed, Namma Dabba shall have a right to charge you cancellation fee of a minimum INR 25 upto the order value, with a right to either not to refund the order value or recover from your subsequent order, Namma Dabba shall also have right to charge you cancellation fee for the orders cancelled by Namma Dabba for the reasons specified under clause 1(ii) of this cancellation and refunds policy. In case of cancellations for the reasons attributable to Namma Dabba or delivery Agent, Namma Dabba shall not charge you any cancellation fee

ii.   We reserve the sole right to cancel your order in the following circumstance:

  • a.   In the event of the designated address falls outside the delivery zone offered by us.
  • b.   Failure to contact you by phone or email at the time of confirming the order booking.
  • c.   Failure to deliver your order due to lack of information, direction or authorization from you at the time of delivery.

2. Refunds

i.   You shall be entitled to a refund only if you pre-pay for your order at the time of placing your order on the Platform and only in the event of any of the following circumstance:

  • a.   your order packaging has been tampered or damaged at the time of delivery.
  • b.   us cancelling your order due to (A) your delivery location following outside our designated delivery zones; (B) failure to contact you by phone or email at the time of confirming the order booking; or (C) failure to contact you by phone or email at the time of confirming the order booking.

ii.   Our decision on refunds shall be at our sole discretion and shall be final and binding.

iii.   All refund amounts shall be credited to your account within 5-7 business days in accordance with the terms that may be stipulated by the bank which has issued the credit / debit card.

Process Payment Method Refund Source TAT
Order Edit/Cancellation/IGCC/Payment Failure Net Banking Source 5-7 Bussiness Days
Debit/Credit Cards Source 5-7 Bussiness Days
UPI Source 5-7 Bussiness Days
Sodexo Source 5-7 Bussiness Days

3. In case of payment at the time of delivery, you will not be required to pay for:

i.   Orders where the packaging has been tampered or damaged by us.

ii.   Wrong order being delivered. or

iii.   Items missing from your order at the time of delivery.