i. As a general rule you shall not be entitled to cancel your order once you have received confirmation of the same. If you cancel your order after it has been confirmed, Namma Dabba shall have a right to charge you cancellation fee of a minimum INR 25 upto the order value, with a right to either not to refund the order value or recover from your subsequent order, Namma Dabba shall also have right to charge you cancellation fee for the orders cancelled by Namma Dabba for the reasons specified under clause 1(ii) of this cancellation and refunds policy. In case of cancellations for the reasons attributable to Namma Dabba or delivery Agent, Namma Dabba shall not charge you any cancellation fee
ii. We reserve the sole right to cancel your order in the following circumstance:
i. You shall be entitled to a refund only if you pre-pay for your order at the time of placing your order on the Platform and only in the event of any of the following circumstance:
ii. Our decision on refunds shall be at our sole discretion and shall be final and binding.
iii. All refund amounts shall be credited to your account within 5-7 business days in accordance with the terms that may be stipulated by the bank which has issued the credit / debit card.
|Process||Payment Method||Refund Source||TAT|
|Order Edit/Cancellation/IGCC/Payment Failure||Net Banking||Source||5-7 Bussiness Days|
|Debit/Credit Cards||Source||5-7 Bussiness Days|
|UPI||Source||5-7 Bussiness Days|
|Sodexo||Source||5-7 Bussiness Days|
i. Orders where the packaging has been tampered or damaged by us.
ii. Wrong order being delivered. or
iii. Items missing from your order at the time of delivery.